Knowledge Base Use Cases

Customer support bot, internal wiki, codebase Q&A, research assistant — real-world patterns.

What You Will Learn

• Customer support: product docs + FAQs as the knowledge base
• Internal wiki: company policies, runbooks, and procedures
• Codebase Q&A: indexing code files and documentation together
• Research assistant: academic papers and reports as the knowledge base
• Key design decisions for each use case: chunk size, metadata, retrieval depth